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Implementation of ‘ASR4CRM’: An Automated Speech-Enabled Customer Care Service System
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Implementation of ‘ASR4CRM’: An Automated Speech-Enabled Customer Care Service System

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The main disadvantage of human presence in the Call centers of GSM service providers is poor response time. The preference of IVR services by Nigerian GSM subscribers can be attributed solely to this fact. A system has been developed on the VoiceXML platform to serve as a panacea for this problem. The developed system called ‘ASR4CRM’ obviates humanto-human interaction in the complaint...
 
Published at European Journal of Scientific Research(EJSR)
Volume 23
Issue 1
Pages 41-48
Published in 2008
 
Download 412.90 kB
 
visit (http://www.eurojournals.com/ejsr_23_1_04.pdf)
 
 
Atayero A. A, Ayo C. K. Ikhu-Omoregbe N. A, Azeta, A. A.
Azeta Ambrose A. » Professor Ambrose A. Azeta got his Bachelor of Science (B.Sc) degree in Computer Science from University of Benin, Nigeria from 1989 to 1992 with a second class (hons) upper division. Thereafter, he was admitted to University of Lagos, Nigeria to read Masters in Science (M.Sc) in Computer Science between 1998 and 1999. He has worked as a consultant in so many Information and Communications... view full profile
Azeta  Ambrose A.
 
Other publications by this author (view profile)
 
 
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E-Democracy: An Enabler for Improved Participatory Democracy
 
Design and Deployment of Mobile-Based Medical Alert System
 
A Voice-enabled Framework for Recommender and Adaptation Systems in E-Learning
 
Developing a Secure Integrated e-Voting System
 
An SMS-based Framework for Citizen-Oriented Participation in e-Democracy
 
Optimization of Resource Usage for Computer-Based Education through Mobile, Speech and Sky Computing Technology
 
A Framework for Voice-Enabled m-Voting System: Nigeria a Case Study
 
A Case-Based Reasoning Approach for Speech-Enabled e-Learning System
 
Design and Implementation of a Mobile Express Delivery System
 
Designing an enhanced VUI Tree Framework for e-Education System
 
Design and Implementation of a Mobile Airline Reservation System
 
Tuberculosis–Diagnostic Expert System: An architecture for translating patients information from the web for use in tuberculosis diagnosis
 
A Framework For Intelligent Voice-Enabled E-Education Systems
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