Implementation of ‘ASR4CRM’: An Automated Speech-Enabled Customer Care Service System

Implementation of ‘ASR4CRM’: An Automated Speech-Enabled Customer Care Service System

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The main disadvantage of human presence in the Call centers of GSM service providers is poor response time. The preference of IVR services by Nigerian GSM subscribers can be attributed solely to this fact. A system has been developed on the VoiceXML platform to serve as a panacea for this problem. The developed system called ‘ASR4CRM’ obviates humanto-human interaction in the complaint...
 
Published at European Journal of Scientific Research(EJSR)
Volume 23
Issue 1
Pages 41-48
Published in 2008
 
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visit (http://www.eurojournals.com/ejsr_23_1_04.pdf)
 
 
Atayero A. A, Ayo C. K. Ikhu-Omoregbe N. A, Azeta, A. A.
Azeta Ambrose A. » Professor Ambrose A. Azeta got his Bachelor of Science (B.Sc) degree in Computer Science from University of Benin, Nigeria from 1989 to 1992 with a second class (hons) upper division. Thereafter, he was admitted to University of Lagos, Nigeria to read Masters in Science (M.Sc) in Computer Science between 1998 and 1999. He has worked as a consultant in so many Information and Communications... view full profile
Azeta Ambrose A.
 
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